Kairo Theory — Shipping Policy
Introduction
Each Kairo Theory creation is a signal — designed with intention and crafted uniquely for you. Our shipping approach reflects this philosophy: measured, transparent, and focused on care over haste.
Made-to-Order Timing
All of our pieces are produced on demand to honor our commitment to thoughtful design and to minimize waste.
Production time: Typically 2–7 business days to craft your order before it begins its journey.
Shipping time: Varies by destination, generally 3–10 business days after production.
Please note that these timeframes are estimates. Creation and delivery may extend slightly due to global supply chain dynamics, local carrier delays, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Occasionally, we may offer promotional free shipping — these will be communicated clearly when available.
Tracking & Updates
Once your order ships, you will receive a tracking number via email, allowing you to follow your signal as it moves through time and space toward you.
International Shipments
We ship to most countries worldwide.
Customs & Duties: International orders may be subject to customs fees or import duties. These are determined by your local customs authority and are the responsibility of the customer.
Extended transit times: Customs processing or local delivery practices may cause delays beyond our control.
Delivery Concerns
We encourage you to inspect your delivery upon receipt.
If your item arrives damaged or if you receive the wrong item, please contact us at support@kairotheory.com within 7 days of delivery, including your order number and clear photographs. We will work with you to resolve the issue in alignment with our Refund Policy.
Address Accuracy
Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for deliveries lost due to incorrect or incomplete addresses.
Changes & Cancellations
Because each order is crafted specifically for you, we begin processing shortly after it is placed. Therefore, we cannot guarantee modifications or cancellations once an order is submitted.
If you need assistance, reach out to support@kairotheory.com as soon as possible, and we will do our best to help.
Final Reflection
Shipping is not simply a transaction; it is the final movement of a concept into your hands — a transition from idea to form. We ask for your patience and presence as your signal makes its way to you, and we remain committed to transparent, thoughtful communication at every stage.
Contact
For shipping questions or further guidance, please reach out to:
Kairo Theory, Temple, TX